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Service Solutions 

Using our contingency based collections will instill a sense of urgency in your consumer. With leading technology, we have mastered the art of location, built in analytics and driven workflows. We have a dynamic communications platform to facilitate effective and expedited debt recovery.  Magellan Debt Recovery provides a proven solution to your consumer and commercial delinquent accounts, working with its best-in-class professionals in the country.

Call Center Employee


Customer Care

Our customer care solution enhances the relationship you have with your customers by extending customer lifecycles, enhancing brand image and maximizing the value of each customer contact.

Magellan Debt Recovery delivers both optimum results and positive customer relationships to our clients.

End to End Revenue Cycle Management

Our end to end revenue cycle management (RCM) solution can reduce the cost to collect, accelerate payer and patient reimbursement, and improve workflow and productivity.

Account Receivable Management

Our customizable accounts receivable solution allows us to work with consumers to find the best resolution when it comes to resolving their delinquencies.  Success occurs when individuals collaborate on a common objective and our extensive experience shows that strong relationships are the foundation for optimum results.

Omni-Channel Communication

Our omni-channel solution transforms how you communicate with your customers. MSUSA Magellan Debt Recovery provides our clients the ability to communicate with consumers through websites, chat, social media and in mobile applications.

Contact Center Business Continuity

As lock-downs and stay at home orders have rolled out over coronavirus concerns, contact centers are adapting to a work from home model. MSUSA has deployed secure cloud-based technology to our remote agent workforce continuing contact center operations throughout the outbreak .  MSUSA is prepared to offer support to your customer service team during these exceptionally challenging times. Providing considerable cost-containment, our contact center business continuity solution offers a fast ramp and unmatched agility to match your changing business needs.

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