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The Full Story

About Us

Magellan Debit Recovery Solutions (MDR) was developed by Magellan Solutions USA as a global provider in Business Process Outsourcing or Customer Experience Management (CXM).  As a CXM company with over 30 years of experience, MDR offers companies of all sizes with Desktop Outsourcing, Human Resources Outsourcing, 1st and 3rd Party collection Outsourcing, Call Center Outsourcing, and Knowledge Process Outsourcing.

Our Omni-channel

  • Full omnichannel support for Voice, Email, SMS, Chat, Bot, Social and Web

  • Intelligent routing gets callers to the right agent, right away

  • AI automation and bot self-serve solutions

  • Call recording, monitoring, and reporting for real-time supervisory capabilities

  • Reduce customer wait times

  • Manage call overflow

  • Improve customer experience across all channels


Our Cloud System

  • Plug-and-play cloud platform enables fast and easy deployment with virtually no agent training required

  • Security and compliance certifications built in for: HIPAA, PCI DSS, Cloud Security Alliance, HITRUST CSF, GDPR

  • Affordable, pay-as-you-go options for on-demand scaling

Most of our clients are unfamiliar with the BPO/CXM and truly are impressed with how much MDR was able to reduce financial obligations with increased quality of service.


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