About Us
Magellan Debt Recovery provides compliant, performance-driven debt collection services for organizations that require accountability, transparency, and consumer-first practices.
As a division of Magellan Solutions USA, we bring the operational discipline, reporting rigor, and regulatory awareness expected by highly regulated industries, including healthcare, utilities, financial services, and government-adjacent organizations.
Our Approach
Debt recovery requires more than persistence — it requires precision.
Our approach is built on:
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Strict adherence to federal and state regulations, including FDCPA, TCPA, HIPAA (where applicable), and client-specific compliance standards
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Consumer-respectful communication strategies designed to protect brand reputation
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Data-driven recovery methods supported by real-time reporting and quality assurance oversight
Every account is handled with the understanding that today’s consumers are also tomorrow’s customers.
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Compliance Comes First
Compliance is not a department — it is embedded into every layer of our operation.
We maintain:
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Ongoing agent training and certification
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Call monitoring and quality assurance programs
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Documented dispute handling and escalation processes
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Secure data handling and access controls
Our compliance framework is designed to meet the expectations of internal legal teams, compliance officers, and external auditors.
Learn more about our compliance standards and consumer protections →
Technology-Enabled, People-Driven
We leverage proven collection technology to support efficiency, transparency, and reporting — but technology never replaces judgment.
Our collectors are trained professionals supported by:
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Call recording and QA review
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Performance analytics and portfolio-level reporting
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Client access to recovery metrics and compliance documentation
This balance allows us to deliver consistent results without sacrificing control or accountability.
Who We Serve
Magellan Debt Recovery supports organizations seeking a disciplined, professional collections partner, including:
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Healthcare providers and behavioral health organizations
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Utilities and essential service providers
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Financial services firms
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Commercial and government-adjacent entities
We tailor strategies based on account age, consumer profile, and regulatory environment.
Part of Magellan Solutions USA
As part of Magellan Solutions USA, Magellan Debt Recovery benefits from the scale, governance, and operational standards of a broader contact center and business process outsourcing organization.
This structure allows us to support complex programs while maintaining the responsiveness and accountability of a specialized collections partner.
Contact
1220 Prospect Ave Suite 202
Melbourne, FL 32901
Toll Free: (800) 511-9981
Office Phone: (650) 897-5147