The Full Story

About Us

Magellan Debit Recovery Solutions (MDR) was developed by Magellan Solutions USA as a global provider in Business Process Outsourcing or Customer Experience Management (CXM). As a CXM company with over 30 years of experience, MDR offers companies of all sizes with Desktop Outsourcing, Human Resources Outsourcing, 1st and 3rd Party collection Outsourcing, Call Center Outsourcing, and Knowledge Process Outsourcing.

Our Omni-channel

Full omnichannel support for Voice, Email, SMS, Chat, Bot, Social and Web
Intelligent routing gets callers to the right agent, right away
AI automation and bot self-serve solutions
Call recording, monitoring, and reporting for real-time supervisory capabilities
Reduce customer wait times
Manage call overflow
Improve customer experience across all channels

Our Cloud System

Plug-and-play cloud platform enables fast and easy deployment with virtually no agent training required
Security and compliance certifications built in for: HIPAA, PCI DSS, Cloud Security Alliance, HITRUST CSF, GDPR
Affordable, pay-as-you-go options for on-demand scaling

Most of our clients are unfamiliar with the BPO/CXM and truly are impressed with how much MDR was able to reduce financial obligations with increased quality of service.