Compliance & Consumer Rights

At Magellan Debt Recovery, compliance and consumer protection are foundational to how we operate.

We are committed to conducting debt recovery activities in a manner that is lawful, transparent, respectful, and aligned with applicable regulations, while protecting the interests of both our clients and the consumers we engage with.

​

Our Compliance Framework

Our operations are designed to support compliance at every stage of the recovery process. This includes adherence to applicable federal, state, and client-specific requirements, including but not limited to:

​

• The Fair Debt Collection Practices Act (FDCPA)

• The Telephone Consumer Protection Act (TCPA)

• Data privacy and security standards

• Industry-specific regulatory requirements where applicable

 

Compliance oversight is embedded into our technology, training, and quality assurance processes to ensure consistent execution.

​

Consumer Rights & Fair Treatment

We believe respectful communication is essential to ethical debt recovery. Consumers have the right to:

​

• Be treated with professionalism and respect

• Receive accurate and clear information

• Request validation of a debt

• Raise questions or concerns without fear of harassment or retaliation

 

Our agents are trained to communicate clearly, avoid misleading statements, and follow established guidelines for lawful contact.

​

Disputes, Complaints & Escalation

We maintain documented procedures for handling disputes and complaints. If a consumer disputes an account or raises a concern:

​

• The matter is reviewed promptly

• Appropriate documentation is gathered and evaluated

• Accounts are handled in accordance with applicable dispute resolution requirements

 

Complaints are tracked and reviewed as part of our quality assurance and compliance monitoring efforts.

​

Communication Preferences

We respect consumer communication preferences and applicable contact restrictions. This includes:

​

• Honoring requests related to communication channels

• Observing permitted contact times and frequency

• Maintaining accurate records of communication activity

​

Our systems are designed to support preference management and compliance with communication requirements.

​

Data Security & Privacy

Protecting sensitive information is a critical responsibility. We utilize secure systems and controls designed to:

​

• Limit access to authorized personnel

• Protect consumer and client data

• Maintain auditability and accountability

 

Data handling practices align with applicable privacy requirements and client expectations.

​

How to Contact Us Regarding a Concern

If you have questions, concerns, or wish to raise an issue related to compliance or consumer rights, please contact us using the information below. We take all inquiries seriously and will respond in a timely and professional manner.