Compassionate Patient Collections With Industry-Leading Recovery Results

Magellan Debt Recovery is one of the best medical collections agencies for healthcare providers of all sizes. As a specialized medical collection company, we help hospitals, medical practices, and individual physicians recover outstanding patient balances—without damaging the trust you’ve worked so hard to build with your patients.

We combine empathy, problem-solving, and advanced technology to create a patient-friendly collections experience that improves recovery rates while protecting your brand.

Why Healthcare Providers Choose Magellan Debt Recovery

We Preserve the Patient Relationship

Outstanding balances rarely stem from unwillingness to pay—they are often caused by confusion about coverage, complex billing, or stressful life events. Our team is trained to listen first, educate the patient, and guide them through next steps. Every conversation is grounded in empathy and respect.

We Deliver Industry-Leading Recovery Results

Our patient collections process is refined to a science. From how we segment accounts to how we structure our outreach cadence, every touchpoint is optimized to maximize recovery while maintaining goodwill.

We Are a Boutique Healthcare Collections Agency

Providers get direct access to senior leadership, responsive communication, and a tailored strategy instead of a generic, one-size-fits-all process. Even though we are small, our team includes industry veterans who’ve equipped us with the same cutting-edge tools used by the largest agencies—without sacrificing personalized service.

A Patient-Centric Approach to Medical Debt Recovery

Empathy-Driven Conversations

Our agents receive specialized training in healthcare communication and complex billing scenarios. We focus on:

• Problem-solving, not pressure

• Clear explanations of benefits and insurance coverage

• Collaborative payment plan development

• Reducing confusion that commonly causes non-payment

Advanced Speech Analytics + AI Agent Assist

We use intelligent tools to give agents the exact information they need at the moment they need it:

• Real-time insights during calls

• Automated prompts to guide difficult conversations

• Analytics that identify compliance risks or patient frustration

• Conversation scoring to continually improve results

This ensures patients receive consistent, supportive, and accurate communication every time.

Full Omnichannel Patient Outreach

We meet patients on the channels they prefer:

• Voice calls

• SMS reminders

• Email follow-ups

All messaging is compliant, professional, and carefully worded to maintain a positive patient experience.

Advanced Tools That Power Better Results

Even as a boutique agency, Magellan Debt Recovery uses a full suite of industry-leading technology:

• Advanced scoring and segmentation for smarter prioritization

• Digital outreach workflows that reach patients faster

• AI agent assist for real-time guidance

• Speech analytics for quality assurance and insight

• Skip-tracing to locate hard-to-reach patients

• Dispute management, including e-Oscar

• TCPA-compliant accelerated dialing for faster engagement

• FDPCA-compliant credit reporting when requested

• Secure, healthcare-grade data handling for full compliance

Specialized Experience Across the Healthcare Sector

We support a wide range of healthcare organizations, including:

• Hospitals and large health systems

• Medical groups and specialty practices

• Small clinics and single-physician offices

• Diagnostic centers

• Mental health practices (one of our strongest specialties)

Our team understands the unique workflows, terminology, and sensitivity required for each healthcare environment.

Get a Patient-Friendly Collections Strategy

See how Magellan Debt Recovery can help you increase recoveries while strengthening patient trust. Speak with a healthcare collections specialist: